PRIVACY POLICY

Effective Date: 9th June 2021
Last Updated: 15th July 2026

1. INTRODUCTION

Welcome to DYB Logistics (“DYB Logistics”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, use our logistics services, create an account, request a quote, book a shipment, track a shipment, make a payment, communicate with us, or otherwise interact with our services.

We are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy is intended to comply with applicable Nigerian data protection laws, including the Nigeria Data Protection Act, 2023 (NDP Act), and other applicable privacy and data protection requirements.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. WHO WE ARE

DYB Logistics is a logistics and shipping service provider that facilitates transportation, shipment management, cargo handling, delivery, tracking, and related logistics services.

For purposes of applicable data protection laws, DYB Logistics may act as a Data Controller in relation to personal data that we determine the purposes and means of processing.

Legal Name: Doyinbo Logistics LTD
Business Name: DYB Logistics
Registered Address: 3/5 Haruna Drive, Hat and Pat Hall, Ogudu, Lagos
Email: support@doyinbologistics.com
Telephone: +234 802 886 7465

3. PERSONAL DATA WE COLLECT

Depending on how you interact with DYB Logistics, we may collect different categories of personal information.

A. Information You Provide Directly

This may include:

Full name
Email address
Phone number
Residential or business address
Billing and delivery addresses
Company or business name
Account login information
Identification information where required
Shipment and cargo information
Recipient and sender information
Payment-related information
Information contained in documents submitted to us
Customer support enquiries
Feedback, reviews, and communications
Any other information you voluntarily provide to us

B. Shipment and Logistics Information

When you use our logistics services, we may collect information necessary to arrange and manage your shipment, including:

Pickup and delivery locations
Sender information
Recipient information
Package or cargo descriptions
Shipment weight and dimensions
Waybill or tracking information
Customs and import/export documentation
Delivery instructions
Shipment status and history
Insurance-related information, where applicable
Information required by carriers, customs authorities, clearing agents, or other logistics partners

C. Identity and Verification Information

For certain services or transactions, we may need to verify your identity or obtain information required for regulatory, security, customs, or fraud-prevention purposes.

Depending on the service, this may include:

Government-issued identification
Passport information
Driver’s licence information
National identification information
Business registration information
Other documents reasonably required to provide or facilitate a service

We only request information that is reasonably necessary for the relevant purpose.

D. Payment Information

When you make a payment through our website or platform, payment information may be processed by third-party payment service providers.

Depending on the payment method, we may receive information such as:

Payment status
Transaction reference
Amount paid
Currency
Payment date
Payment method
Limited payment or card information provided by the payment processor

We generally do not store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

E. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time and date of visits
Referring website
Website interaction data
Approximate location derived from technical information
Cookies and similar technologies

This information helps us maintain, secure, analyse, and improve our website and services.

4. HOW WE USE YOUR PERSONAL DATA

We may use your personal data for the following purposes:

Providing Our Services

We use your information to:

Create and manage your account
Process shipment requests
Arrange pickups and deliveries
Generate waybills and shipping documentation
Track shipments
Provide delivery updates
Process payments
Provide quotations and invoices
Communicate with you about your shipment
Provide customer support
Manage your logistics history and transactions

Compliance and Legal Requirements

We may process personal data when necessary to:

Comply with applicable laws and regulations
Meet customs and import/export requirements
Respond to lawful requests from government authorities
Prevent fraud and financial crime
Resolve disputes
Establish, exercise, or defend legal claims
Protect our legal rights and interests

Security and Fraud Prevention

We may use information to:

Detect suspicious activity
Prevent unauthorised access
Protect our website and systems
Investigate potential fraud or abuse
Maintain the security and integrity of our services

Improving Our Services

We may use information to:

Analyse how customers use our website
Improve website functionality
Improve our logistics processes
Develop new services
Monitor system performance
Understand customer needs and preferences

Where appropriate, information may be aggregated or anonymised so that it cannot reasonably be used to identify an individual.

Marketing and Communications

Where permitted by applicable law, we may use your contact information to send you information about our services, promotions, offers, or relevant updates.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or contacting us directly.

5. LAWFUL BASES FOR PROCESSING

We process personal data only where we have a lawful basis to do so.

Depending on the circumstances, our lawful bases may include:

Performance of a contract: where processing is necessary to provide a logistics service you have requested.
Legal obligation: where processing is required to comply with applicable laws or regulatory requirements.
Consent: where you have provided consent for a specific processing activity.
Legitimate interests: where processing is reasonably necessary for our legitimate business interests and does not override your applicable privacy rights.
Protection of vital interests: where applicable and necessary to protect an individual’s vital interests.

Where we rely on consent, you may withdraw that consent, subject to any legal or contractual limitations.

6. WHO WE MAY SHARE YOUR DATA WITH

We may share personal data with trusted third parties where necessary to provide our services, fulfil legal obligations, or operate our business.

These parties may include:

Logistics and Shipping Partners

We may share relevant information with:

Shipping carriers
Freight forwarders
Courier companies
Delivery partners
Warehousing providers
Clearing agents
Customs brokers
Other logistics service providers

We only share information reasonably necessary for the relevant logistics service.

Payment Service Providers

Payment information may be processed by third-party payment providers to facilitate transactions and prevent fraud.

Government and Regulatory Authorities

We may disclose information where required by law or where necessary for:

Customs clearance
Import/export procedures
Regulatory compliance
Law enforcement requests
Court orders or other lawful processes

Technology and Service Providers

We may use third-party providers that support our operations, including providers of:

Website hosting
Cloud infrastructure
Data storage
Analytics
Customer support
Email
SMS and messaging
Identity verification
Mapping and location services
Shipment tracking
Cybersecurity
Software and IT infrastructure

These providers may process personal information on our behalf and are expected to maintain appropriate safeguards.

7. INTERNATIONAL TRANSFERS OF PERSONAL DATA

Some of our technology, logistics, payment, shipping, or service providers may operate outside Nigeria.

Where personal data is transferred outside Nigeria, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements and that appropriate safeguards are implemented.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies may be used to:

Keep the website functioning properly
Remember user preferences
Understand website usage
Improve website performance
Analyse traffic
Support security
Measure marketing effectiveness

Some cookies may be placed by third-party service providers.

Where required, we will obtain your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Destruction
Alteration
Misuse
Accidental or unlawful processing

Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, secure hosting, and internal data protection procedures.

However, no internet-based system can be guaranteed to be completely secure. You should therefore take reasonable steps to protect your account credentials and notify us if you suspect unauthorised access to your account.

10. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide our services
Maintain business and transaction records
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements
Prevent fraud
Protect our legitimate business interests

When personal data is no longer required, we will take reasonable steps to securely delete, destroy, anonymise, or otherwise dispose of it in accordance with our retention procedures and applicable law.

11. YOUR DATA PROTECTION RIGHTS

Subject to applicable law and any relevant exceptions, you may have rights including the right to:

Request access to personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal data in appropriate circumstances
Request restriction of certain processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request portability of your personal data where applicable
Request information about how your personal data is processed
Lodge a complaint concerning our processing of your personal data

The Nigeria Data Protection Commission recognises data-subject rights including access, rectification, erasure, restriction, portability, withdrawal of consent, and objection in appropriate circumstances.

To exercise your rights, contact us using the details provided in the Contact Us section below.

We may need to verify your identity before responding to certain requests in order to protect your personal information from unauthorised disclosure.

12. CHILDREN’S PRIVACY

Our services are not intentionally directed at children.

We do not knowingly collect personal data from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, payment platforms, carrier websites, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing your personal information.

14. THIRD-PARTY SERVICES

Some services available through DYB Logistics may depend on third-party providers.

For example, shipment tracking, payment processing, identity verification, mapping, communication, analytics, and other services may be provided through third-party technology or logistics providers.

When you use these services, your information may be processed by those providers in accordance with their own privacy policies and applicable agreements.

15. DATA BREACHES

We maintain reasonable security measures designed to protect personal information.

Where we become aware of a personal data breach, we will assess the incident and take appropriate steps to contain, investigate, remediate, and notify affected parties and/or relevant authorities where required by applicable law.

16. ACCURACY OF INFORMATION

You are responsible for ensuring that the personal information you provide to DYB Logistics is accurate, complete, and up to date.

If your information changes, please notify us so that we can update our records.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to applicable laws
Changes to our technology or business operations
Changes to our data processing practices

When we make material changes, we may provide an appropriate notice through our website, email, or other communication channels.

The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

18. CONTACT US

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how your personal data is being handled, please contact us:

DYB Logistics
Email: support@doyinbologistics.com
Phone: +234 802 886 7465

We will review and respond to privacy-related requests within the timeframe required by applicable law.

19. RIGHT TO LODGE A COMPLAINT

If you believe that your personal data has been processed unlawfully or that your privacy rights have not been adequately addressed, you may contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC), Nigeria’s data protection regulatory authority. The NDPC provides channels for data-subject requests and privacy-related matters.

20. ACCEPTANCE OF THIS POLICY

By accessing or using the DYB Logistics website and services, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will obtain that consent separately.

Last Updated: 15th July, 2026